客戶中心

可能
월~금: 오전 9시~오후 6시
토,일 휴무 / 공휴일: 휴무
Phone:
+82-070-4866-3118
Q & A Lists
商品 Question & Answer
[COSRX] Centella Blemish Cream - 30ml
[COSRX] Centella Blemish Cream - 30ml
商品 Q&A
[LANEIGE] Essential Power Skin Refiner - 200ml
[LANEIGE] Essential Power Skin Refiner - 200ml
商品 Q&A
  • Question : 關於商品liz****會員的咨詢。2018/03/13

    hello, would like to know expiry date of this refiner light if I buy it in this week, thank you!

    Answer : [Re] 關於商品liz****會員的咨詢。

    Dear customer,

    Manufacturing date is around mid 2017 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[COSRX] Natural BHA Skin Returning A Sol - 100ml
[COSRX] Natural BHA Skin Returning A Sol - 100ml
商品 Q&A
  • Question : Delivery2016/02/19

    Hi,

    I am extremely disheartened by the delivery process. My order went through on the 12th Feb and the expected number of days required for delivery to Hong Kong is 6 days. The order was sent out on the 13th and the next update was for the 17th which said "Departure from outward office of exchange". This was strange because this update happened on the 16th. I assumed that this meant it had arrived in Hong Kong and was pending the local delivery process to bring it over. Just 1 hour ago I received an update that it is at INCHEON Airport. It has been 7 business days and 9 days since the order went through and it is still in Seoul? I find it absolutely ridiculous that it takes 7 days to get the product from the warehouse to the airport. I understand if delivery were to take longer than the estimate but for it to still be in Seoul is absolutely ludicrous. I am absolutely disappointed as a first time buyer from roseroseshop.

    Regards,
    Jeff

    Answer : [Re] Delivery

    Dear customer,

    Your item was sent out on Feb. 15.
    Shipping term is about 10-35 WORKING days from shipping date, which excludes weekends and holidays from the count.
    Please message us if you didn't receive your package by the end of the shipping term.
    We would really appreciate it if you could wait until the deadline.
    In fact, some of customers often receive their item on the last day of shipping term.
    There have been unexpected delays throughout the world nowadays due to increased amount of packages.

    Thank you.