客戶中心

可能
平日午前10時から午後5時までです。
(午後12時~1時までは昼休み時間です)
Phone:
+82-70-4837-2586
Q & A Lists
商品 Question & Answer
ヒューロムジューサー ヒューロム ジューサー ヒューロム HUROM HT-IKF14[送料無料]
ヒューロムジューサー ヒューロム ジューサー ヒューロム HUROM HT-IKF14[送料無料]
商品 Q&A
  • Question : Hurom IKF-142016/01/12

    Where is the origin of IKF-14? Does it have English Manual include ?

    Answer : [Re] Hurom IKF-14

    Dear. Customer

    HT-SKF14 is made from Korea. The English manual won't be included but we can send you a similar instruction via email.

    Regards.

    Question : [Re] Hurom IKF-14

    Sorry, I want to know the origin of model IKF-14, but not SKF-14. Would you mind providing me more details on IKF-14?

    Answer : [Re] Hurom IKF-14

    Dear. Customer

    Both are made from Korea. We attach their specification for your conveniecne.

    Regards.

[Crossover] 434K IPS UHD HDMI2.0 モニター /モニター/ゲームモニター/UHD/クロスオーバー/ [送料無料]
[Crossover] 434K IPS UHD HDMI2.0 モニター /モニター/ゲームモニター/UHD/クロスオーバー/ [送料無料]
商品 Q&A
  • Question : Remote Controller2016/01/11

    Hi, can you confirm whether remote controller is included?

    Answer : [Re] Remote Controller

    Dear. Customer

    The remote controller is not inlcuded in the package.

    Regards.

    Question : [Re] Remote Controller

    Hi, when will this product available again? Also , I would like to have a remote controller.

    Best Regards

    Answer : [Re] Remote Controller

    Dear. Customer

    Sorry we can't confirm when we will restock.

    Regards.

  • Question : Dead/Stuck Pixel2016/01/07

    Hi, can I know the numbers of dead pixels if I order this Crossover 434 monitor?

    Answer : [Re] Dead/Stuck Pixel

    Dear. Customer

    We will check with our staff who is in charge and will let you know.

    Thank you.
    Regards.

    Question : [Re] Dead/Stuck Pixel

    Dear GNeStore

    Thanks for your reply. I notice the remote is not included as reported oin the user feedback. Can you advise what is the total price if I want the remote controller packed and shipped together?

    Best Regards

    Answer : [Re] Dead/Stuck Pixel

    Dear. Customer

    The product is sould out now unfortunately.

    Regards.

[Dr. Jart+][DrJart]  V7 VitaLaser Vita Laser 2.1 Revitalizer 30ml/蒂佳婷 /去痕霜/美白霜/修护霜/[包邮]
[Dr. Jart+][DrJart] V7 VitaLaser Vita Laser 2.1 Revitalizer 30ml/蒂佳婷 /去痕霜/美白霜/修护霜/[包邮]
商品 Q&A
  • Question : Product probelms / Shipping service2015/12/21

    Hello, i have a many problems for this products below:

    1) Do you have this product original unopened box?

    2) This Dr.Jart+ V7 VitaLaser 2.1 Skin Perefecting Revitalizer 1oz/30ml is upgrade version or old version?

    3) Free shipping for send by South Korean Postal Service (Registered Mail) is how many days delivery time to Hong Kong?

    Thanks

    Answer : [Re] Product probelms / Shipping service

    Dear. Customer

    1. The product is unopended
    2. The version you will receive is the same one shown in the photo on the web
    3. 7 to 15 business days

    Thank you
    Regards.

Spectra Cimilre M2 Electric Portable Breast Pump
Spectra Cimilre M2 Electric Portable Breast Pump
商品 Q&A
  • Question : m2 order2015/12/07

    hi seller

    I want to buy this, in stock?
    will there have any gift?
    please reply, thanks a lot!

    Answer : [Re] m2 order

    Dear. Customer

    Thank you for your interest. The product will go with the original package but there wouldn't be any gift unfortunately.

    Thank you.
    Best regards.

[Cimilre]シミレ スペクトラS1+ 搾乳機  【Spectra】 S1+ Electric Chargeable Breast Pump Baby/贝瑞克/吸奶器/抽奶器/【包邮】
[Cimilre]シミレ スペクトラS1+ 搾乳機 【Spectra】 S1+ Electric Chargeable Breast Pump Baby/贝瑞克/吸奶器/抽奶器/【包邮】
商品 Q&A
  • Question : payment2015/12/06

    Hi I tried to pay for the items the day before. But while loading the payment page I accidentally clicked away. And I did it twice too. I am wondering if you have received my payment yet. THanks

    Answer : [Re] payment

    Dear. Customer

    If you made a payment for your order, please provide me with your order No. We will check for you.

    Thank you.
    Best regards.

  • Question : spectra s1+2015/02/06

    hello,

    a.How much if i buy one more set of (Wide Breast Shield + Backflow Preventor +Silicone Head +Air Hose)?
    b.Do you also sell Spectra PPSU 160ml milk bottle? how much?
    c. how to pay the extra accessories? i can pay by credit card or paypal.
    d. free shipping to hk ?

    Answer : [Re] spectra s1+

    Dear madam,

    Sincrest apologies for your late reply.
    here are answeres to your questions.

    a.How much if i buy one more set of (Wide Breast Shield + Backflow Preventor +Silicone Head +Air Hose)?
    -Breast shield set that includes silicone hear and air hose would be 229.26HKD and backflow preventor would be 57.31 HKD. PLEASE NOTE THAT IT COULD COST MORE DUE TO SHIPPING METHOD AND EXCHANGE RATE.

    b.Do you also sell Spectra PPSU 160ml milk bottle? how much?
    -e area fraid we do not

    c. how to pay the extra accessories? i can pay by credit card or paypal.
    -We shall open payment page for extra pay and transaction.
    d. free shipping to hk ?
    -That depends on location and time you require

Cimilre 【Spectra】 9S Double inhaler set componented Electric PORTABLE Breast Pump/电动吸奶器/抽奶机/母婴用品/【包邮】
Cimilre 【Spectra】 9S Double inhaler set componented Electric PORTABLE Breast Pump/电动吸奶器/抽奶机/母婴用品/【包邮】
商品 Q&A
  • Question : shipping and free gift2015/12/05

    hi seller

    yes, I saw it from the Hong Kong website.
    it can ship to hong kong right?
    will there have any free gift (for example: cooler bag) if I purchase this product?

    please reply, thanks!

    Answer : [Re] shipping and free gift

    Dear. Customer

    Thank you for contacing us. Yes, the product can be delivered to HK. And you will be provided with the orginal package only unfortunately.

    Thank you.
    Best regards.

  • Question : Spectra 9s order2015/12/01

    halo seller, I would like to place an order of spectra9s, is it ok to ship to Hong Kong? please reply, thanks!

    Answer : [Re] Spectra 9s order

    Dear. Customer

    Thank you for your interest. You can order it to HK at Hongkong or Global Qoo10 website. If you have any further question, please let us know.

    Thank you
    Best regards.

    Thank you.
    Best regards.

[By The R] By The R  Custom Belted long Stud Boots [Z-1] reau [Free Shipping]
[By The R] By The R Custom Belted long Stud Boots [Z-1] reau [Free Shipping]
商品 Q&A
  • Question : European sizes2015/11/22

    Hello.

    What sizes are available?

    Is it suits for girl, size 38?

    Answer : [Re] European sizes

    Dear Customer,

    This item is out of stock currently.

    Thank you.
    Regards.

【Blackvue】 DR650GW-1cCH Dash cam /FULL HD 30fps 16GB/32GB/64GB Car navigation /单镜头行车记录仪/【包邮】
【Blackvue】 DR650GW-1cCH Dash cam /FULL HD 30fps 16GB/32GB/64GB Car navigation /单镜头行车记录仪/【包邮】
商品 Q&A
  • Question : Blackvue 650 2ch2015/11/16

    Hi there,
    Do you have the Blackvue 650 2ch in stock?

    Thank you,

    Answer : [Re] Blackvue 650 2ch

    Dear Customer,

    We do. I'll inform you how to purchase if you want to purchase.

    Thank you.
    Regards.

    Question : [Re] Blackvue 650 2ch

    Hi there,

    Thanks for you response.
    I would like to purchase. Last year I've bought a 550 2-ch and would like to get a 650-2ch now.

    Please advise the price of this and is this english version?

    Thank you,

    Answer : [Re] Blackvue 650 2ch

    Dear Customer,

    You are able to purchase the item at the link below.
    http://list.qoo10.com/item/BLACKVUE-2014-OFFICIAL-INTERNATIONAL-PRODUCTS/411890298?sellerview=on

    Thank you.
    Regards.

  • Question : Rear cam cable2015/07/15

    May i know whether this package include rear cam cable pls?

    Answer : [Re] Rear cam cable

    Dear customer,
    since it includes an angle for an rare view for the camera, wouldn;'t it mean that it would?

    Thank you

    Best regards

  • Question : any update?2015/06/16

    thx

    Answer : [Re] any update?

    Dear customer,

    As per our conversation on the phone, we thank you very much for your understanding.
    Kind regards.

  • Question : any update?2015/06/16

    thx

    Answer : [Re] any update?

    Dear customer,

    As per our conversation on the phone, we thank you very much for your understanding.
    Kind regards.

  • Question : please reply my last e-mail2015/06/16

    thanks

    Answer : [Re] please reply my last e-mail

    Dear customer,

    As per our conversation on the phone, we thank you very much for your understanding.
    Kind regards.

+查看所有Notice, FAQ, 公告事項>>
【Cimilre】Spectra S1+ Electric Chargeable Breast Pump Baby/贝瑞克/吸奶器/电动吸奶器/单双边/便携式/【包邮】
【Cimilre】Spectra S1+ Electric Chargeable Breast Pump Baby/贝瑞克/吸奶器/电动吸奶器/单双边/便携式/【包邮】
商品 Q&A
  • Question : Warrantee2015/10/16

    Dear Sir
    I bought this milk pump three mknths ago, may I know how ling is thw warrantee period and do I need to send the product back to Korea for getting the warrantee?
    Thanks

    Answer : [Re] Warrantee

    Dear Customer,
    Yes, you need to send the product here. Since it's been 3 months from your purchase, you are supposed to pay the delivery fee for both ways and repair cost.

    Thank you.
    Regards.

    Question : [Re] Warrantee

    Dear Sir,
    Do you mean the product only have 3 months warrantee?

    Thanks

    Answer : [Re] Warrantee

    Dear Customer,

    We do provide warranty after 3 months but it's just we are helping you as we send the item to manufacturer for you.

    Thank you.
    Regards.

  • Question : What are the thing is including ?2015/07/26

    Below is from stand set , Is all in ?
    Spectra S1 main pump
    Wide neck breast shield (24mm size) x 2
    Bottle x 2
    Slow flow soft teat x 2
    Tubing x 2
    Disc x 2
    Cap x 2
    Backflow protector x 2
    Valve x 2
    Power adaptor

    Answer : [Re] What are the thing is including ?

    Dear customer,
    Cimilre S1+

    Cycle : 38~ 54 times per min.

    Lower Noise Avg. 42.5 db

    Lighter : 1.12kg

    Inhalation Pressure : 50~320 mmHG

    connect to the Mainbody,



    (Supports double-breast pump, need to purchase second set separately)



    Upgrades

    Backflow Protection

    Fully Charged- 4h 30m of use

    Quiet- avg 42.5dB, less than an electric fan

    Massage- Level 5 (Massage Mode), Level 12 (Pumping Mode)

    Double Breast Pump- Connect air hose to the main pump

    Lighting- 2 Levels

    Wide Baby Bottle Package

    Time Check w/ Auto Power Off

    BPA Free





    Features of Spectra S1+

    1. Safe and Hygenic Backflow Preventor

    2. Pump Quietly Even next to a Sleeping Baby

    3. Chargeable Breast Pump for up to 4h 30m of Usage

    4. Time Check Enables the Pump to Shut Off After 30min of Usage

    5. Massage Function Enables the Users to Pump without discomfort

    6. BPA Free Material

    7. 2 Levels of Lighting

    8. Double Breast Pump Capability when Connected into the Pump

    9. More Convenience with the Wide Bottle Package



    Sterilize in Boiling Water



    Free of BPA, Environmental Hormones



    Components of SpectraS1+

    Spectra S1+ PumpMachine

    Wide Breast Shield

    Backflow Preventor

    Silicone Head

    Air Hose

    Adapter
    Thank you
    Best regards

  • Question : warranty2015/07/21

    Hi,

    Is there any shipping fee to Hong Kong?
    Would like to know how long is the warranty?
    and how to maintain it if anything wrong when I received it? any maintenance center at Hong Kong?

    Thanks.

    Answer : [Re] warranty

    Dear customer,
    You will be able to check on your shipping fee if you shop from (( http://list.qoo10.com/ )) .
    The warranty lasts for one year and we do not have any local warranty services.
    Best regards

  • Question : Extra Breast Pump2015/07/13

    Hi,

    Since Cimilre S1+ only have one pump, I would like to buy the second pump.
    1. what component I need to buy from your option list?
    2. Are you free shipping to HK?
    Thanks.

    Answer : [Re] Extra Breast Pump

    Dear customer,
    May I ask you about what you mean about the component you have to buy?
    because if you want to buy another one, you can just order the item and than the components are the options to choose rather or not to buy.
    If you were asking for the components seperately from the pump, please let me know the component's name so that I can look if we have it or that we can make the settlement for you.

    Thank you

    BEst regards

[BIG EVENT!!]【LG】AnTi Bacterial and mites Bed Vacuum Cleaner/床上吸尘器/杀菌除螨仪/【包邮】
[BIG EVENT!!]【LG】AnTi Bacterial and mites Bed Vacuum Cleaner/床上吸尘器/杀菌除螨仪/【包邮】
商品 Q&A
  • Question : Sterilization Station Included?2015/11/14

    Price include Sterilization Station?

    Answer : [Re] Sterilization Station Included?

    Dear Customer,

    Yes it is included.

    Thank you.
    Regards.

【NEW Mamirobot】 K7  Robotic Vacuum Cleaner Charging Station Remote Handy Homebot/扫地机器人/全自动扫地机/吸尘器/【包邮】
【NEW Mamirobot】 K7 Robotic Vacuum Cleaner Charging Station Remote Handy Homebot/扫地机器人/全自动扫地机/吸尘器/【包邮】
商品 Q&A
  • Question : 我被騙了2015/10/10

  • Question : I was cheated2015/10/10

    I have received the mamirobot pporo k7 today, however, I was stunningly found that it is not the one I ordered.
    1. The packaging box is the same as the photo that posted on the Qoo10 website but the internal original plastic mould has gone. The different parts are wrapped with bubble wrap instead.
    2. I have received a phone call from Seoul yesterday, the man said they do not have the white one that I requested but a grey instead. I recalled the memory of the posted intro on Qoo10 and I agreed to have the grey one. However, the one I received today is not the one posted but a much older version that have a totally different color pattern. The older version device that I received have only 2 sensors!

    3. The surface of the device has a few scratches too. I wonder they sent me an used device!

    4. There is no warranty card!

    This is my first purchase via Qoo10 but I have the feeling that I was cheated!

    Answer : [Re] I was cheated

    Dear customer

    Seems like there was a mistake from our delivery team, please post a enquiry on http://gnestore.visionhelpdesk.com/


    Thank you
    Regards

[pittasoft]【Blackvue】  DR350  black Box Car Video/行车记录仪/【包邮】
[pittasoft]【Blackvue】 DR350 black Box Car Video/行车记录仪/【包邮】
商品 Q&A
  • Question : Operation language on machine2015/08/26

    please advise operate system of this machine is it only Japanese and can it be changed OS to English by myself.

    Answer : [Re] Operation language on machine

    Dear customer,
    I will check with the manufacturer about that since i suppose it is available to do so.
    Will let you know as soon as i hear any response tomorrow.

    Thank you

    Best regards

[Pittasoft] Blackvue Constant power cable power magic magic pro plus / dr350 / dr380 / dr400g / Multi - booting
[Pittasoft] Blackvue Constant power cable power magic magic pro plus / dr350 / dr380 / dr400g / Multi - booting
商品 Q&A
  • Question : plus2015/06/29

    what is the difference between magic pro and magic pro plus

    Answer : [Re] plus

    Daer customer,
    Thank you for contacting us.
    We believe two items are relatively the same product, but they just differ by the model of dashcams they are compatible wit.
    Regards,

  • Question : power magic pro2015/06/29

    Is one power magic pro can support two dr500 cam in one car?

    Answer : [Re] power magic pro

    Dear customer,

    We would like to inform you that one power magic pro can support two cam in one car.
    Regards.

  • Question : dr5502015/06/29

    which magic pro suitable for dr550

    Answer : [Re] dr550

    Dear cusotmer,

    Thank you for contacting us.
    We would like to inform you that Power Magic Pro is compatible with any Blackvue Dashcam that can be powered by Cigarjack cable.
    Regards.

  • Question : constant power magic pro2015/06/16

    is it suitable for dr500,dr550 and dr750

    Answer : [Re] constant power magic pro

    Dear customer,

    this product is suitable for / dr350 / dr380 / dr400g
    Kind regards.

  • Question : for 2 camera2015/06/09

    is it possible one magic pro for 2 dr500 per car

    Answer : [Re] for 2 camera

    Dear customer,

    We will check with our manufacturer regarding your inquiry.
    Regards.

[su:m37˚]スム サンアウェー クーリング サンCC (F50+PA+++)  韓国コスメ/スム/IKKO/化粧品/sum/乳液/etude house/  [送料無料]
[su:m37˚]スム サンアウェー クーリング サンCC (F50+PA+++) 韓国コスメ/スム/IKKO/化粧品/sum/乳液/etude house/ [送料無料]
商品 Q&A
  • Question : question2015/06/22

    what's different between
    http://list.qoo10.hk/item/SU-M37˚-スム-サンアウェー-クーリング-サンCC-F50/423052360?sellerview=on
    and
    http://list.qoo10.hk/g/423225387

    thank you for answer.

    Answer : [Re] question

    Dear customer,
    Thank you for contacting us.
    We would like to inform you that the two products are identical.
    Regards.

2014 New Hurom HD-RBF09 Premium Slow Juicer  / Extractor  Juice Cap soy milk soy juice
2014 New Hurom HD-RBF09 Premium Slow Juicer / Extractor Juice Cap soy milk soy juice
商品 Q&A
  • Question : Use in Hong Kong2015/06/21

    do I need to change the power plug for using in Hong Kong.

    Answer : [Re] Use in Hong Kong

    Dear customer,

    Thank you for contacting us.
    We would like to inform you that this product uses type C plug and 220V/60Hz.
    Please note that you need an adaptor due to its plug type, and we also strongly recommend customers to use electric transformer.
    Kind regards.

■Best Item■ 路標導航儀16GB超容量 / BlackVue DR3500-FHD BlackBox / Car Dashboard / Car Camera / Dashcam  / In Car Camera
■Best Item■ 路標導航儀16GB超容量 / BlackVue DR3500-FHD BlackBox / Car Dashboard / Car Camera / Dashcam / In Car Camera
商品 Q&A
  • Question : constant power cable2015/06/16

    do i need to buy constant power if i buy dr750 or dr550?

    Answer : [Re] constant power cable

    Dear customer,

    thank you for contacting us.
    WE have been informed by the manufacturer that DR750 series has inbuilt constant power, so it deos not require cosntant power
    Kind regards.

  • Question : dr7502015/06/16

    if i buy dr750, do i need to buy constant power extra, or dr750 have this function to record at parking mode

    Answer : [Re] dr750

    Dear customer,

    WE would like to inform you that DR750 has parking mode.
    Kind regards

  • Question : dr5002015/06/09

    do you have stock dr500?how much?

    Answer : [Re] dr500

    Dear customer,

    Thank you for contacting us.
    We would like to inform you that DR500 is in stock for 209.99 SGD
    Kind regards.

  • Question : constant power cable2015/06/09

    if i am using dr500, and dr 650, i need buy one power magic or buy two

    Answer : [Re] constant power cable

    Dear customer,

    Thank you for contacting us.
    We believe you generally get one power magic pro per car., but we will have to check as we are not sure.
    Kind regards.

  • Question : Constant Power Cable2015/05/08

    For what ?

    What's the advantage if i used this cable between i don't use ?

    Please advise, thanks !

    Answer : [Re] Constant Power Cable

    Dear Customer,

    Thank you for contacting us.
    Kinldy note constant power cable supplies power to cameras even when the engine is off which allows black box cameras to keep recording during the absence of the driver.

    Thank you

    Best Regards

    Question : [Re] Constant Power Cable

    Will it auto remove the old files when the storage is full ??

    Answer : [Re] Constant Power Cable

    Dear customer,

    Thank you for contacting us.
    We would like to inform you taht the old memory gets deleted once the storage is full, so that new memories can be written.

    Best regards.

    Question : [Re] Constant Power Cable

    The memory card can change to 32GB by myself ?

    Answer : [Re] Constant Power Cable

    Dear customer,

    Thank you for contacting us.
    We would like to inform you that we can only sel this item in 16gb.

    Best regards.

    Question : [Re] Constant Power Cable

    When will send my item out ? Thanks !

    Answer : [Re] Constant Power Cable

    Dear custoemr,

    Thank you for contacting us.
    We would like to inform you that your item is currently being handled.
    We will ship them out as soon as they are packed and ready.
    Best regards.

    Question : [Re] Constant Power Cable

    Can i have the english manual of the Power Magic Pro Cable ?? Thanks !

    Answer : [Re] Constant Power Cable

    Dear customer,

    Thank you for contacting us.
    Please refer to the following link for ENglish manual: http://www.blackvue.com/en/contents/sub3.asp?mode=view&page=8&idx=961&serboardsort=27&search=&searchstr=

    regards.

    Question : [Re] Constant Power Cable

    Why the movie is too green ?? please see the below attached link is the movie i have recorded from the item, thanks !

    Answer : [Re] Constant Power Cable

    Dear customer,

    Thank you for contacting us.
    Would you please kindly provide us another link as your current video seems to be unavailable?
    Regards.

+查看所有Notice, FAQ, 公告事項>>