Gentle Reminder for Customers who select Singpost Normal Mail
１． When the item is sent by Singpost normal mail, no tracking service is available to you. It's almost no chance for us to do anything, and the sent mail is totally no visibility.
２． If using SingPost Normal Mail, the rate of lost might seem to be high. There's around 2% to 4% of lost might occur.
Hence, using of Qxpress can be one of your choice to reduce the risk.
３．Checking to the nearest SingPost branch might be necessary since only about 50% of people who use SingPost will receive notice slip from them. For who without receiving it , should go and recover your item.
４．Refund or resend will only occur if the mails/parcels is not delivered and returned to us. SingPost does not take precedence to the delivery of returned mails/parcels hence this takes time (>=3weeks)
Thanks for your support & hope you enjoy shopping with us. ^-^